Refund Policy

AuraLift.co Customer Support & Order Policies

Policy Overview At AuraLift.co, we are committed to providing quality products and a positive shopping experience. This document outlines our policies regarding product issues, shipping, and returns to ensure clarity for our valued customers.

1. Defective or Damaged Products

Should you receive a product that is defective or has been damaged during transit, please adhere to the following procedure:

  • Contact our Customer Service department via [Insert Contact Email or Link to Contact Form] within seven (7) calendar days of receiving your order.
  • Kindly provide a clear description of the issue and include photographic or video evidence of the defective or damaged product. Upon verification, AuraLift.co will promptly arrange for a replacement order to be sent to you or issue a full refund, based on your preference and product availability.

2. Items Lost in Transit

When placing an order with AuraLift.co, please take note of our estimated shipping times, which are provided during the checkout process and in your order confirmation. While we strive for timely delivery for all orders, external factors, such as customs inspections or carrier delays, may occasionally extend these time frames.

If your order's shipping time exceeds our stated estimate by ten (10) business days, please contact our Customer Service team. We will initiate an investigation with the shipping carrier. If the order is confirmed lost, we will gladly arrange for a replacement order or issue a full refund.

3. Returns & Refunds Policy

Please be advised that AuraLift.co does not accept returns or exchanges for reasons other than those explicitly stated below. Our guarantee covers:

  • Products that are defective or damaged upon receipt.
  • Orders confirmed lost in transit by the shipping carrier.

This policy is integral to our ability to manage operational costs effectively, allowing us to continue offering benefits such as complimentary worldwide shipping on eligible orders. We appreciate your understanding. Your satisfaction remains a priority, and we are dedicated to resolving issues related to defective, damaged, or lost items as outlined above.

4. Lost or Stolen Packages Post-Delivery

AuraLift.co is not liable for packages that are lost or stolen after being confirmed as delivered by the shipping carrier to the address provided by the customer at the time of purchase.

In the event of such an inquiry, AuraLift.co will provide the customer with all available delivery confirmation details, including the shipping address utilized for the order, the recorded date and time of delivery, comprehensive tracking information, and the name of the shipping carrier. This information is provided to assist the customer in liaising directly with the shipping carrier to investigate the matter further or to file a claim if applicable.